Your VA starts week 1.
Your phone goes live week 2.
No guesswork, no "we'll figure it out together." Here's the exact 30-day process we run for every client — the same one, every time, so nothing depends on anyone remembering.
Day 0 to Day 30.
Every step, mapped before you ever sign — so it never depends on us remembering.
You sign, we start the clock
Welcome email within the hour. Your agreement goes out for signature. Behind the scenes, we start moving your phone number and registering your business texting — the two slowest steps — immediately, in parallel with everything else.
Your number starts moving
We submit your number port and your business texting registration the same day we collect your info. These take the longest of anything in the process, so they never wait behind anything else.
Your VA gets the keys
Secure vault access, your tools connected, a baseline captured for where you're starting from, and your welcome packet — your VA's name, photo, working hours, and the one channel to reach them.
You meet your VA. Live.
A recorded, three-way kickoff call. We walk through your top 3 tasks together, out loud, so everyone starts from the same page.
Ramp week: they learn by doing
Week 1, your VA shadows and writes the playbook for your top tasks while watching you work. Week 2, they run those tasks solo and we add a couple more. Nothing gets dumped on you at once.
Your phone goes live
Your port usually lands by now. Same number, same digits — your VA can see it, answer it, and text from it right alongside you.
Phone liveWe check in — both ways
A checkpoint call with you, and a separate one with your VA. This is the moment we'd catch a bad fit and use the 30-day guarantee, while it's still easy to fix.
The playbook is locked in
Your top 5 tasks are documented and filed. A named backup VA has read every one of those SOPs, so a sick day never means a dropped ball.
Review, then Active
We show you the before-and-after numbers — missed calls, response time, hours back in your week. Then you're officially active.
You're activeYou do almost nothing. We do the rest.
Delegating shouldn't feel like a second job. Here's the entire list of what lands on your plate — and everything that doesn't.
What you do
- Sign the agreementTakes about 5 minutes, e-signature.
- Grant access to your toolsOr point us to what you already use.
- Show up to two callsDay 5 kickoff, Day 30 review. That's it.
What ScaleDesk handles
- Ports your business numberStart to finish, with zero downtime.
- Registers your business textingSo the texts your VA sends actually deliver.
- Builds a secure credential vaultNo passwords ever sit in chat.
- Connects your VA to your toolsCalendar, CRM, inbox, scheduling.
- Writes your escalation rulesSo your VA knows exactly what to ask you first.
- Briefs your VA on your brandVoice and tone, before they talk to a customer.
- Writes and files your SOPsYour top 5 tasks, documented for good.
- Trains a named backup VAOn those same SOPs, in case of a sick day.
- Spot-checks every conversationFor quality, coaching, and tone.
- Tracks your baselineSo Day 30 is a real before-and-after, not a guess.
Your phone number does not change.
Same digits. Nobody gets told anything. Your customers won't notice a thing. What changes is your VA can now see it, answer it, and text from it — right alongside you.
If something's off, we catch it — not you.
Onboarding isn't "set it and hope." Three things run in the background so a bad fit never becomes your problem.
- 30-day match guaranteeNot the right fit? We rematch you free, no questions asked.
- A named backup VAAlready briefed on your SOPs, ready the moment you need them.
- Ongoing quality monitoringWe spot-check conversations for quality and coaching — and you see the same threads we do.
Ready to see who you'd get?
The matching call is free, and there's zero commitment.
Get matched freeUsually matched in under 7 days.